Success Blog

Moving you past the roadblocks to better communication and connection



How to look confident while responding to critics and nosy people

How do you respond to negative feedback, criticism, and nosy people? Most of us, and most times, we want to tell them where to go. Although, it's a bit tougher when it's your boss, coworker, customer, relative or a friend. So we resort to biting our tongue, ignoring them, or changing the subject.

Not anymore!

In this blog, we’ll cover 3 areas of communication that will help you look confident when responding to the uncomfortable or awkward conversations.

  1. How to prepare your mind for difficult conversations with those in your life
  2. Restore your power when face to face with negative feedback 
  3. Critical responses to overcome obstacles and boost your confidence

How to prepare your mind for difficult conversations

  1. Keep yourself from allowing past experiences to predict how the conversation will go.

    People change every moment—even slightly—and learn something new within those moments. Realistically, we can’t expect the same conversation to go in the same...
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3 ways communication tests love and respect in a relationship, and how to improve it

When in a relationship we sometimes wonder if it's going as well as it should. The newness has warn off a bit and now we're feeling like it's settling. But we're not sure what it's settling into, and that the love and respect you were first shown still exists.

As we settle into a relationship, communication can start to get lazy. We don't work as hard to be interested in the other, and fail to pay attention to the changes we're each experiencing as we get older. 

Then months or years go by and we feel like we're less connected. Conversations are reduced to small talk and there seems to be this lack of interest in each other. The relationship has settled into a comfy existence. 

Here are three ways that communication can tell us if we're still respected and loved in a relationship, and yes, that it hasn't settled!

  1. Your partner allows you to finish what you want to say without interruption. Many times people will be so anxious to give...
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3 steps to onboard new customers at your boutique business

business communication Aug 14, 2020

We often talk about onboarding our new employees, but have you ever considered using a similar approach to new customers?

Having a system to onboard new customers can increase your business's retention rate, repeat business and referrals. In this blog, let's look at how three steps will improve customer engagement, especially at a boutique type business.

If we consider something that we've tried for the first time, such as getting behind the wheel of a vehicle, there are many things to familiarize ourselves with. The position of the controls, adjustment of the seat, and then the sensitivity of the brakes and gas pedal. But the more we get behind the wheel, the more that the feeling of anxiousness subsides. We feel relaxed and know our way around.

This is the same experience when someone visits your store. At first they don't know what to expect, or where to locate things, but after the second or third time visiting they feel more comfortable and more...

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One tool that will have you reply with more confidence

In the past, have you responded urgently to a request from your boss, in order to look more valued than your competition? Or quickly responded to a question from an authority figure, to explain your circumstances? 
Providing an urgent response can do you more harm than good. It can take you from looking confident and valuable, to looking desperate, and insecure. Ouch!
One communication tool that'll make you look and sound confident, is to pause.
In this blog, you'll find out how to use this simple tool so that you can elevate your worth at the company, handle awkward questions from accusers, and connect on a deeper level with your spouse. 
We have all had that moment in elementary school when the teacher is accusing us of doing something wrong. Right? And when she looks down at us with glaring eyes—since back then we were shorter—we'd panic and try to come up with the best answer...
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How to gain value from negative feedback


A common fear is the anticipation of negative feedback, especially after we express our opinion, step into the role of a thought leader, give advice, comment on a post, or be interviewed as an expert. Because of this we may have the tendency to hold back what we want to say, or stay small, or safe so that we won’t have to open ourselves up to that criticism.

Today, let’s look at feedback differently and how it can be of great value to us, in our personal and professional life. We'll look at what's behind those responses and how to gain value from it. 

Feedback is a source of valuable information that allows us to grow personally and professionally, gain more credibility, and fine tune our expertise. Although, we often cringe at the sight of it and get defensive when we receive comments that aren't positive. 

When someone gives us feedback they’re doing it for a reason. But their feedback can be mistaken for criticism because...

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How to build healthy relationships with these 6 steps

We create cycles in our life that have no benefit to us, yet we keep repeating the same situation over and over. Many of those cycles relate to how we communicate with others and they keep us from enjoying healthy relationships. 
In this blog we're going to briefly explore the negative cycles that we allow, and then I'll share six steps to stop those cycles so we can move forward with a more fulfilling life. 
Many of us don't even realize that we participate in cycles, yet once we become aware of our behaviour we'll see where these cycles are present.
Have you experienced the same unfortunate ending to your personal relationships? Or maybe you haven't noticed that you're dating the same type of person, or each relationship lasts only three months, or three dates! 
Perhaps the same debate with your partner keeps coming up, and never gets resolved. We spin our wheels and don't...
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How to thrive during the probationary period at a new company

When we start a new position at a company, there's that awkward probationary period that we need to navigate before settling into our chosen role. During this time one of our biggest obstacles can be the judgement from our new colleagues. How do we make them into allies, while we adapt to our new position?
In this blog I'll proved four strategies that will help us settle more easily into our new role, and keep us from stepping on any toes. 
When I was younger, me and my friends would sit on a bench in the mall and observe people as they go by. It was quite entertaining, especially when we'd create stories based on how they looked, acted and what they wore. We'd be very inventive, and have their whole life detailed from career to the type of partner.
Characterizing is what all of us do, consciously or unconsciously. We see someone and based on their appearance we create a story around them....
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How to Avoid that Awkward Moment of Drawing a Blank in a Conversation

If while in a conversation we struggle with thinking of that right word or phrase, at the right time... or the term of that... "what-do-you-call-it?", this can be very frustrating. But there's a small shift we can make to avoid this awkward moment and have us respond more effectively and intelligently. 

In this blog, I'll provide strategies to help us overcome this awkwardness and communicate our worth in front of those we want to impress

When having a conversation with another, we might be challenged to come up with the right response, and draw a blank. We frantically search our mind for the term, or detail, only to come up empty. That right word is somewhere in the depths of our mind—on the tip of our tongue, but refuses to come out when we want it most. The frustration we feel makes finding those words even worse.

Then finally... after an hour, or even 10 minutes, those thoughts suddenly appear. Unfortunately,...

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5 Ways that will Empower You when Feeling You Lost Control


Much stress in our life is because we feel we lost control—someone else is steering our ship and this makes us feel powerless. In this blog, I'll show you five activities you can implement now, to empower you and reduce that feeling you lost control.

Just the thought of someone else telling us what we can and can't do may make us angry, and then we immediately conclude that our freedom is at risk. 

When we have the feeling that we lost control of our life we try to compensate for this lack of control by preying on those who will allow it. The unfortunate consequence is that controlling someone else can deteriorate that relationship. Trust is at stake, and they'll distance themselves.

Eventually we'll begin to lose the people that are important in our life. 

That feeling of losing control, is just that—a feeling. Thoughts of what could be, lean towards negative ruminating when we feel our freedom is...

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5 Ways that'll Get You Noticed by People you Want to Impress


Tell me more about yourself? This is a challenging question for many, especially when we're sitting across from a person we want to impress. What to say, or not to say? How much detail is too much detail? What answer are they looking for?

By the end of this blog, you'll have a good idea of what to say to a person you want to impress so their attention is on you. As well, some activities to have that person remember you long after the conversation is over. 

As we sit across from the one we want to impress, and listening to thoughts in our head of what to say, we miss out on the nuances of the conversation. Then instead of adding to the conversation we end up detracting it. The responses we give maybe agreeable, general and vague, and not contributing much at all. 

By being quiet or reserved you may come across as hiding something, or uncertain, or indecisive, or uninterested. This signal can have the other person wondering if they can trust you, or...

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