How do you respond to negative feedback, criticism, and nosy people? Most of us, and most times, we want to tell them where to go. Although, it's a bit tougher when it's your boss, coworker, customer, relative or a friend. So we resort to biting our tongue, ignoring them, or changing the subject.
In this blog, we’ll cover 3 areas of communication that will help you look confident when responding to the uncomfortable or awkward conversations.
When in a relationship we sometimes wonder if it's going as well as it should. The newness has warn off a bit and now we're feeling like it's settling. But we're not sure what it's settling into, and that the love and respect you were first shown still exists.
As we settle into a relationship, communication can start to get lazy. We don't work as hard to be interested in the other, and fail to pay attention to the changes we're each experiencing as we get older.
Then months or years go by and we feel like we're less connected. Conversations are reduced to small talk and there seems to be this lack of interest in each other. The relationship has settled into a comfy existence.
Here are three ways that communication can tell us if we're still respected and loved in a relationship, and yes, that it hasn't settled!
We often talk about onboarding our new employees, but have you ever considered using a similar approach to new customers?
Having a system to onboard new customers can increase your business's retention rate, repeat business and referrals. In this blog, let's look at how three steps will improve customer engagement, especially at a boutique type business.
If we consider something that we've tried for the first time, such as getting behind the wheel of a vehicle, there are many things to familiarize ourselves with. The position of the controls, adjustment of the seat, and then the sensitivity of the brakes and gas pedal. But the more we get behind the wheel, the more that the feeling of anxiousness subsides. We feel relaxed and know our way around.
This is the same experience when someone visits your store. At first they don't know what to expect, or where to locate things, but after the second or third time visiting they feel more comfortable and more...
A common fear is the anticipation of negative feedback, especially after we express our opinion, step into the role of a thought leader, give advice, comment on a post, or be interviewed as an expert. Because of this we may have the tendency to hold back what we want to say, or stay small, or safe so that we won’t have to open ourselves up to that criticism.
Today, let’s look at feedback differently and how it can be of great value to us, in our personal and professional life. We'll look at what's behind those responses and how to gain value from it.
Feedback is a source of valuable information that allows us to grow personally and professionally, gain more credibility, and fine tune our expertise. Although, we often cringe at the sight of it and get defensive when we receive comments that aren't positive.
When someone gives us feedback they’re doing it for a reason. But their feedback can be mistaken for criticism because...
If while in a conversation we struggle with thinking of that right word or phrase, at the right time... or the term of that... "what-do-you-call-it?", this can be very frustrating. But there's a small shift we can make to avoid this awkward moment and have us respond more effectively and intelligently.
In this blog, I'll provide strategies to help us overcome this awkwardness and communicate our worth in front of those we want to impress.
When having a conversation with another, we might be challenged to come up with the right response, and draw a blank. We frantically search our mind for the term, or detail, only to come up empty. That right word is somewhere in the depths of our mind—on the tip of our tongue, but refuses to come out when we want it most. The frustration we feel makes finding those words even worse.
Then finally... after an hour, or even 10 minutes, those thoughts suddenly appear. Unfortunately,...
Much stress in our life is because we feel we lost control—someone else is steering our ship and this makes us feel powerless. In this blog, I'll show you five activities you can implement now, to empower you and reduce that feeling you lost control.
Just the thought of someone else telling us what we can and can't do may make us angry, and then we immediately conclude that our freedom is at risk.
When we have the feeling that we lost control of our life we try to compensate for this lack of control by preying on those who will allow it. The unfortunate consequence is that controlling someone else can deteriorate that relationship. Trust is at stake, and they'll distance themselves.
Eventually we'll begin to lose the people that are important in our life.
That feeling of losing control, is just that—a feeling. Thoughts of what could be, lean towards negative ruminating when we feel our freedom is...
Tell me more about yourself? This is a challenging question for many, especially when we're sitting across from a person we want to impress. What to say, or not to say? How much detail is too much detail? What answer are they looking for?
By the end of this blog, you'll have a good idea of what to say to a person you want to impress so their attention is on you. As well, some activities to have that person remember you long after the conversation is over.
As we sit across from the one we want to impress, and listening to thoughts in our head of what to say, we miss out on the nuances of the conversation. Then instead of adding to the conversation we end up detracting it. The responses we give maybe agreeable, general and vague, and not contributing much at all.
By being quiet or reserved you may come across as hiding something, or uncertain, or indecisive, or uninterested. This signal can have the other person wondering if they can trust you, or...
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